/Worksheet /Part /F2 48 0 R The transposition of the CSD received criticism from the Davidson Review in . 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R 70. /Type /Page >> Right to reject 21. /Workbook /Document /ExtGState << /ExtGState << Google Scholar, who argue that case-law had implicitly raised the effectiveness threshold that national procedural rules for the enforcement of EU rights must meet. << /F12 77 0 R /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] On provision of the repaired or replaced goods the consumer has either the remainder of the thirty (30) day period or seven (7) days, whichever is the longer, in which to reject the goods if they still do not conform to the contract. /Resources << 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R Trstenjak, V and Beysen, E European consumer protection law: curia semper dabit remedium? (2011) 48 Common Market L Rev 95 at 121 114. Essentially it says a car must be 'of a satisfactory quality', 'fit for purpose' and 'as described'. /Contents 84 0 R /Tabs /S /F12 77 0 R 383 0 R 383 0 R 383 0 R 383 0 R 383 0 R 384 0 R 384 0 R 384 0 R 385 0 R 385 0 R Breaches of ss 12 and 15 are dealt with in ss 19(5) and 19(4), respectively. Certain provisions of Sale of Goods Act 1979 will still apply, however; for example, rules that are applicable to all contracts of sale of goods and those regarding matters such as when property in goods passes. /K [94 0 R 95 0 R 96 0 R 97 0 R 98 0 R 99 0 R 447 0 R 100 0 R 101 0 R 102 0 R 305 0 R 306 0 R 307 0 R 308 0 R 314 0 R 473 0 R 315 0 R 316 0 R 317 0 R 474 0 R Loos, MBM Transparency of standard terms under the Unfair Contract Terms Directive and the Proposal for a Common European Sales Law (2015) 23 Eur Rev Private L 179 at 188189 /F1 47 0 R /CS /DeviceRGB /Resources << /Parent 2 0 R v OTP Jelzalogbank Zrt [2014] 2 All ER (Comm) 443. Enhancing Consumer Confidence by Clarifying Consumer Law (London: BIS, 2012)Google Scholar. >> Explanatory Notes to Act, at [341], relying on Penzugyi, above n 87. Understanding unfair contract terms /F8 64 0 R >> >> /Contents 40 0 R 3 142 0 R 4 [143 0 R 144 0 R 145 0 R 146 0 R 147 0 R 148 0 R 148 0 R 148 0 R 148 0 R 148 0 R /F4 50 0 R /Tabs /S /GS7 53 0 R endobj 266 0 R 266 0 R 266 0 R 266 0 R 266 0 R 266 0 R 266 0 R 266 0 R 266 0 R 266 0 R Cf Pt 1B of the Supply of Goods and Services Act 1982. /F6 52 0 R /Chart /Sect /GS7 53 0 R (Log in options will check for institutional or personal access. /StructParents 7 208 0 R 208 0 R 208 0 R 208 0 R] The author would like to thank Lucinda Miller, Albert Sanchez Graells, Keith Stanton, Keith Syrett and the two anonymous Legal Studies reviewers for their helpful suggestions in the preparation of this paper. 78. /F2 48 0 R Member States, The role of the informed consumer in EC law and policy, General clauses and the competing ethics of European consumer law in the UK, Some thoughts on the future European consumer acquis, Fairness and consumer decision making under the Unfair Commercial Practices Directive, Constitutional reasoning in private law: the role of the CJEU in adjudicating unfair terms in consumer contracts, Legal cultures, legal paradigms and legal doctrine: towards a new model for comparative law, Contract law reform: the German experience, The Harmonisation of European Contract Law. /Contents 82 0 R /Type /Page /ExtGState << A term is unfair if "contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations under the contract to the detriment of the consumer". 424 0 R 424 0 R 424 0 R 424 0 R 424 0 R 424 0 R 424 0 R 424 0 R] >> 13. /F4 50 0 R 418 0 R 418 0 R 418 0 R 418 0 R 418 0 R 419 0 R 419 0 R 419 0 R 419 0 R 419 0 R 40. 25 0 obj /Footer /Sect 215 0 R] /MediaBox [0 0 595.32 841.92] >> /Resources << >> << >> However, the CRA does include a special right for consumers to receive either a repair or compensation where digital content supplied under a contract (whether free or paid-for) causes damage to a device or other digital content they own that would not have occurred if the trader had exercised reasonable care and skill. /Parent 2 0 R 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R Consumer Protection Act, 1986 is an act which provides for effective protection of the interests of the consumers, provide for remedies and speedy redressal of the dispute through the help of various councils and other authorities. << 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R /Resources << /StructParents 23 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R /GS8 54 0 R 144. The CRA also imposes a term that the trader has the right to provide the digital content. 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R /Group << Directives in EC Law (Oxford: Oxford University Press, 2nd rev edn, 2005) ch 5Google Scholar. /StructParents 9 83. In this briefing note, we highlight some of the key features of the Act. >> /Macrosheet /Part /GS7 53 0 R /Resources << The Act applies to the UK (consumer rights are a reserved matter and not devolved to Scotland, Wales or Northern Ireland). 77. /Group << 264 0 R 264 0 R 264 0 R 264 0 R 265 0 R 265 0 R 265 0 R 266 0 R 266 0 R 266 0 R /Tabs /S /MediaBox [0 0 595.32 841.92] /Type /Page Total loading time: 0 These are areas where there has been considerable activity at both a national and an EU level. /Parent 2 0 R /Group << >> /Font << 42. /Contents 59 0 R 23 0 obj 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R /F8 64 0 R endobj >> /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R /F1 47 0 R Cavendish Square Holding BV v Makdessi; ParkingEye Ltd v Beavis [2015] UKSC 67, [2015] 3 WLR 1373, [105] per Lords Neuberger and Sumption (Lord Carnwath agreeing). See, generally, >> /GS7 53 0 R /GS7 53 0 R 02 January 2018. >> /Nums [0 [94 0 R 95 0 R 96 0 R 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 54. /Type /Page She acknowledges, however, that while the Act consolidates sales and unfair terms law, other key areas of consumer protection remain outside this instrument. /MediaBox [0 0 595.32 841.92] /MediaBox [0 0 595.32 841.92] Davidson Review (London: HM Treasury, November 2006). /F5 51 0 R If it all goes wrong when you've bought a car, you need good dialogue with your . /Type /Group /F5 51 0 R 27. 15 0 obj >> /F5 51 0 R Google Scholar. See, generally, See the UK government's Guiding Principles for EU Legislation, at 5(c). >> /GS8 54 0 R /Contents 91 0 R >> Willett, C General clauses and the competing ethics of European consumer law in the UK [2012] Cambridge L J 412.CrossRefGoogle Scholar, 134. >> >> /F4 50 0 R Cf M Amos Transplanting human rights norms: the case of the United Kingdom's Human Rights Act (2013) 35 Hum Rts Q 386. /Group << >> 91. Weatherill, S The role of the informed consumer in EC law and policy (1994) 2 Consumer L J 49.Google Scholar. /Type /Page 200 0 R 200 0 R 200 0 R 200 0 R 200 0 R 200 0 R 200 0 R 200 0 R 200 0 R 200 0 R /S /Transparency >> /S /Transparency Consumer rights Letters How consumer protection laws are failing to safeguard us Iain Ramsay and Ian Arnott respond to George Monbiot's article on cuts to trading standards and the lack of. >> /F1 47 0 R /F6 52 0 R /GS7 53 0 R endobj 24 [360 0 R 361 0 R 362 0 R 363 0 R 364 0 R 365 0 R 366 0 R 367 0 R 368 0 R 369 0 R /F12 77 0 R Back in October 2015, the CRA was believed to be one of the most significant overhauls of consumer rights in recent history. Google Scholar. 32 0 obj >> /GS8 54 0 R 19 [304 0 R 305 0 R 306 0 R 307 0 R 308 0 R 309 0 R 309 0 R 309 0 R 309 0 R 310 0 R a car on a showroom floor or a TV in a department store) the goods must match the model, unless the relevant differences are brought to the consumers attention before they enter into the contract. /StructParents 27 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R 223 0 R 301 0 R 301 0 R 301 0 R 301 0 R 302 0 R 302 0 R 302 0 R 302 0 R 302 0 R 302 0 R /F1 47 0 R /Font << 11. The Government has supported the introduction of reform measures in order to boost consumer confidence. /GS7 53 0 R English and Scottish Law Commissions, above n 80, s 40. /F1 47 0 R CrossRefGoogle Scholar; 238 0 R 238 0 R 238 0 R 239 0 R 239 0 R 239 0 R 239 0 R 239 0 R 239 0 R 239 0 R] Consumer Sales Directive 1999/44/EC the impact on English law, The Emergence of EU Contract Law: Exploring Europeanisation, The Directive on the Sale of Consumer Goods and Associated Guarantees a milestone in the European consumer and private law, A comment on Toward a universal doctrine of breach: the impact of CISG by Jrgen Basedow, Blackstone's Guide to the Consumer Rights Act 2015, Sale of consumer goods and associated guarantees: a minimalist approach to harmonised European Union consumer protection, The Cambridge Companion to European Union Private Law, Legal irritants: good faith in British law and how unifying law ends up in new divergences. /GS8 54 0 R /Type /Group /ModDate (D:20160922113415+01'00') 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R /F6 52 0 R 310 0 R 310 0 R 310 0 R 310 0 R 310 0 R 310 0 R 310 0 R 310 0 R 311 0 R 311 0 R /F4 50 0 R An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected purposes. 415 0 R 415 0 R 415 0 R 415 0 R 415 0 R 415 0 R 415 0 R 415 0 R 415 0 R 415 0 R >> See eg 29 [420 0 R 421 0 R 421 0 R 421 0 R 421 0 R 421 0 R 421 0 R 421 0 R 421 0 R 421 0 R >> endobj an mp3 music download). >> This paper will examine the extent to which the Act promotes the objectives of these Directives and the implications of the result of the June 2016 referendum that the UK should leave the EU. Case C-243/08 Pannon GSM Zrt v Erzsbet Sustikn Gyrfi [2009] ECR I-04713, at [35]. >> 35 0 R 36 0 R] /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] /F1 47 0 R endobj } /StructParents 6 Note that s 2(8) sets out the definition of goods, which does derive from Art 2(3) of the CRD. /MediaBox [0 0 595.32 841.92] 20 [314 0 R 315 0 R 316 0 R 317 0 R 318 0 R 319 0 R 320 0 R 321 0 R 321 0 R 321 0 R /F6 52 0 R /Group << /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] /MediaBox [0 0 595.32 841.92] >> /F2 48 0 R /F6 52 0 R /ParentTreeNextKey 33 Van Rhee, CH and Verkerk, R Civil procedure in Smits, JM (ed) Elgar Encyclopedia of Comparative Law (Cheltenham: Edward Elgar, 2nd edn, 2012).Google Scholar. April 27, 2021 / by Paul Bischoff Encryption laws: Which . After the Unfair Contract Terms Directive: recent European Directives and English law, The Sale and Supply of Goods to Consumers Regulations, Consolidation and simplification of UK consumer law, Department for Business, Innovation & Skills (BIS), Enhancing Consumer Confidence by Clarifying Consumer Law, The transposition of the Consumer Rights Directive into UK law: implementing a maximum harmonization directive. /GS7 53 0 R 3 Its aims are ambitious: to simplify, strengthen and modernise UK consumer law, consolidating in one place fundamental consumer rights covering contracts . /MarkInfo << 2019. /Type /Page /F10 70 0 R /Annots [57 0 R] 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R /GS8 54 0 R /Type /Group /Tabs /S 34. /Type /Group >> /Contents 88 0 R /GS8 54 0 R /S /Transparency /StructParents 21 377 0 R 378 0 R 379 0 R 387 0 R 388 0 R 389 0 R 390 0 R 391 0 R 392 0 R 482 0 R /Type /Page The consumer is entitled to treat the contract as at an end and receive a refund, but must make the goods available for collection by the trader. Google Scholar. /Marked true /Parent 2 0 R 55. /Tabs /S /CS /DeviceRGB 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R >> 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R 137 0 R 138 0 R 139 0 R 139 0 R /MediaBox [0 0 595.32 841.92] Section 62(5), implementing Art 4.1 of the Directive. /Resources << /F11 74 0 R /Contents 73 0 R Weatherill, S Essentially, the consumer chooses either to keep the goods and claim a reduction in price or return them and claim a refund. Right to a price reduction or final right to reject. /S /Transparency 126. /F5 51 0 R endobj 5. /Group << /Type /Group Comparative Law (Cambridge: Cambridge University Press, 2014) pp 5255 /Tabs /S 422 0 R 422 0 R 422 0 R 422 0 R 422 0 R 423 0 R 424 0 R 424 0 R 424 0 R 424 0 R Fairness of variation terms in financial services consumer contracts under the Consumer Rights Act 2015 www.bsa.org.uk @BSABuildingSocs 3 (v) Purpose of the unfair contract terms provisions It is important that regulators, courts and ombudsmen do not over-interpret the unfair contract terms provisions, stretching them beyond their explicit 432 0 R 432 0 R 432 0 R] 13 0 obj /Group << /Resources << Interfoto Picture Library Ltd v Stiletto Visual Programmes Ltd [1989] 1 QB 433. The changes cover: what should happen when goods are faulty. 397 0 R 398 0 R 398 0 R 398 0 R 398 0 R 398 0 R 398 0 R 398 0 R 398 0 R 398 0 R In 2009, the Law Commission and the Scottish Law Commission recommended that more certainty was needed over how long the short-term right to reject lasted and recommended that, to give certainty, in normal circumstances, a consumer should have 30 days to return faulty goods and receive a refund: above n 16. >> /Resources << Consider, however, Willers v Gubay [2016] UKSC 44, [2016] 3 WLR 534. 124 0 R 124 0 R 124 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 50. 370 0 R 370 0 R 370 0 R 370 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 10 0 obj 10. /Contents 75 0 R /ExtGState << /F1 47 0 R /F5 51 0 R One might consider also the use of the rather clumsy phrase not individually negotiated. >> 8 [188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R 197 0 R See Case C-279/12 Fish Legal and Shirley [2014] QB 521, at [42]; Case C-204/09 Flachglas Torgau [2013] QB 212, at [37]. Explanatory Notes to Act, at [5][18]. endobj The above rights and remedies will not apply where digital content is genuinely being supplied for free. << /Tabs /S 121 0 R 121 0 R 121 0 R 122 0 R 122 0 R 122 0 R 122 0 R 123 0 R 123 0 R 123 0 R /MediaBox [0 0 595.32 841.92] Unlike the SSGCRs, the CRA and associated guidance have clarified that the consumer only has to accept one repair or replacement. 29 0 obj /F6 52 0 R Article 3(3) provides that In the first place, the consumer may require the seller to repair the goods or he may require the seller to replace them, in either case free of charge, unless this is impossible or disproportionate. See /Type /Page 108. /F4 50 0 R /Parent 2 0 R /Group << The standards consumers can expect in relation to goods largely reflect those contained in the Sale of Goods Act 1979 ("SGA"), including that the goods will be of satisfactory quality, be fit for purpose and match their description. /Contents 87 0 R 162 0 R 162 0 R 163 0 R 163 0 R 163 0 R 164 0 R 164 0 R 164 0 R 165 0 R 165 0 R 175 0 R 175 0 R 176 0 R 176 0 R 176 0 R 177 0 R 178 0 R 178 0 R 178 0 R 178 0 R 415 0 R 415 0 R 415 0 R 415 0 R 415 0 R 415 0 R 415 0 R 416 0 R 416 0 R 417 0 R 356 0 R 356 0 R 356 0 R 357 0 R 357 0 R 357 0 R 357 0 R 357 0 R 357 0 R 357 0 R 30 0 obj >> 290 0 R 290 0 R] 276 0 R 276 0 R 276 0 R 276 0 R 277 0 R 277 0 R 277 0 R 277 0 R 277 0 R 277 0 R /F1 47 0 R 17 0 obj >> The Report of the European Commission on the implementation of the CSD, for example, found significant diversity between national laws as a result of the use of the minimum clause and the various regulatory options provided by the Directive: Commission Communication on the implementation of Directive 1999/44, COM (2007) 210, 24 April 2007, at [12]. 10 Goods to be fit for particular purpose. 5f:1hFypP|F{`KdP"a[AD >(V+}]PB#{nQdae|!mXo(> }}V|feebYbvFTp`H+x SI 2002/3045. /F6 52 0 R This replaces the current two-tier system available under the Sale and Supply of Goods to Consumers Regulations 2002 ("SSGCRs"). /Font << If the consumer requests a repair or replacement within the first thirty (30) days of the goods being supplied then the short term right to reject is paused. The Consumer Rights Act came into force on 1 October 2015. >> endobj 369 0 R 369 0 R 369 0 R 370 0 R 370 0 R 370 0 R 370 0 R 370 0 R 370 0 R 370 0 R The Consumer Rights Act 2015 (the "CRA) has been billed as the biggest overhaul of consumer rights in a generation. >> /GS7 53 0 R See also This does not, as will be seen below, mean that consumers will not have to refer to both the Act and the 2013 Regulations in some cases. See, generally, 29. /Length 983 >> /MediaBox [0 0 595.32 841.92] It is also available if the service is not performed within a reasonable time or in line with information given about the trader. >> 6 0 obj /GS7 53 0 R 166 0 R 166 0 R 166 0 R] Any errors remain those of the author alone. /F6 52 0 R It can even include virtual goods in computer games where they have either been bought with real money or with virtual currency that the consumer has paid real money to obtain. 12. Case C-473/00 Cofidis v Fredout [2002] ECR I-10875, at [33]; Ocano Grupo, above n 93, at [26]. 87. >> >> 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R] /F4 50 0 R /StructParents 26 28. >> Feature Flags: { /Group << >> /ExtGState << /Type /Page He is now Head of Unit Contract Law, DG Justice, European Commission. 124. /Type /Group Previously: the definition of the main subject matter of the contract. 111. /Type /Group /S /Transparency /F6 52 0 R Broadly speaking, the CPA seeks to protect the following basic rights of consumers: Right against the marketing of . Parente, Fabio /Resources << 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R /F1 47 0 R /ExtGState << >> /Parent 2 0 R 141 0 R 141 0 R 141 0 R 141 0 R 141 0 R 141 0 R 141 0 R 141 0 R 141 0 R 141 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R This does not apply, however, if the Directive expressly refers to the law of the Member States. /Tabs /S The Consumer Contracts (Amendment) Regulations 2015/1629 Regs 46 revoke the provisions of the 2013 Regulations in so far as they are replicated in the Act. /F6 52 0 R 15. /F4 50 0 R I am not quite sure I completely agree with your assertions on misrepresentations and as for clarity/simplification issues of common law incorporation are surely of less importance as the Act aims to throw more responsibility onto the business of the potential consequences of reliance on the the use of unfair terms. The "Grey List" of terms that may be unfair that is provided in the UTCCRs has three new additions and appears in Schedule 2 of the CRA. McKendrick notes, however, that the decision was a surprising one and, although followed in Feldaroll Foundry plc v Hermes Leasing (London) Ltd [2004] EWCA Civ 747, has been subject to a considerable degree of criticism: But what are the main changes and how should businesses selling to consumers prepare for the CRA's implementation? /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] /Type /Group Part 2 of the CRA will replace the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs), inits entirety, and the Unfair Contract Terms Act 1977 (UCTA) in so far as it affects consumer contracts. /Tabs /S Ancery, A and Wissink, M Case-note on Pannon 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R ] 198 0 R 198 0 R 198 0 R 198 0 R 198 0 R 198 0 R 198 0 R 198 0 R 198 0 R 198 0 R CrossRefGoogle Scholar, who notes that contrary to the original proposal of the European Commission, the European Parliament and Council had almost unanimously opted for a two-stage solution. 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 347 0 R 347 0 R 347 0 R 347 0 R >> /Parent 2 0 R The CRA introduces a new regime specifically for digital content defined as data which is produced and supplied in digital form and offers some welcome clarity as previously it was often unclear as to whether digital content should be categorised as goods or services in certain contexts. /Type /Group Trstenjak, V Procedural aspects of European consumer protection law and the case law of the CJEU (2013) 21 Eur Rev Private L 451.Google Scholar. /Parent 2 0 R These measures will not be dealt with in this paper, although it should be noted that UK competition law is now heavily influenced by EU law: see See freedom from minor defects of the goods. Whilst in general the same rules apply irrespective of the type of transaction, there are a small number of differences in the detail of the rules depending on the nature of the supply. >> /Artifact /Sect >> 90. Kenny, M (2011) 19 Eur Rev Private L 43 Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts; OJ L 095 (21 April 1993) pp 2934. /Contents 66 0 R /Resources << endobj /MediaBox [0 0 595.32 841.92] /GS8 54 0 R Of course there is the risk some of these observations may be completely wrong, as there is very little case law on this Act, and it is not meant to be a review of all the Act, only those areas that I cover teaching Commercial Law. endobj It also does so for unfair terms and consumer notices. /Tabs /S /MediaBox [0 0 595.32 841.92] 419 0 R 419 0 R 419 0 R 419 0 R 419 0 R 419 0 R 419 0 R 419 0 R 419 0 R] /StructParents 2 /Header /Sect /Resources << 74. /Lang (en-GB) 5 0 obj /F4 50 0 R 21 0 obj >> The CRA merges the various rules under the Unfair Contract Terms Act 1977 ("UCTA") and the Unfair Terms in Consumer Contracts Regulations 1999 (the "UTCCRs") which give consumers protection against contractual wording that could be used to give traders an unfair advantage. Howells, G and Twigg-Flesner, C Consolidation and simplification of UK consumer law (London: Department for Business, Innovation & Skills (BIS), 2010)Google Scholar. Competition Law (Oxford: Oxford University Press, 8th edn, 2015) pp 77 ffCrossRefGoogle Scholar. 212 0 R 213 0 R 216 0 R 460 0 R 217 0 R 218 0 R 219 0 R 461 0 R 221 0 R 224 0 R /Type /Page /F4 50 0 R 93. << The CRA also covers notices to the extent that they relate to rights or obligations between traders and consumers or purports to exclude or restrict a trader's liability to a consumer: s 61(4). Schillig, M Directive 93/13 and the price term exemption: a comparative analysis in the light of the market for lemons rationale (2011) 60 Int'l & Comp L Q 933 /S /Transparency << Note that s 23(3) rectifies s 48B(3)(c) of the Sale of Goods Act 1979, which arguably incorrectly implemented the Directive: see Twigg-Flesner et al, above n 47, p 511. training relevant staff on the new consumer rights and remedies. /Type /Page /ExtGState << >> >> >> 407 0 R 407 0 R 407 0 R 407 0 R 407 0 R 408 0 R] 8 0 obj /Font << The Consumer Rights Act 2015 forms the centrepiece of UK consumer law reform. On the rare occasions when problems arise, disputes can now be sorted out more quickly and cheaply. 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R] >> These are areas where there has been considerable activity at both a national and EU level. /S /Transparency /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] It is worth bearing in mind that the statutory remedies in the CRA (whether relating to goods, services or digital content) do not prevent the consumer from seeking other remedies, such as suing for breach of contract, but there can be no double recovery.
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