In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. The Court understands that StubHub may dispute the facts as alleged in this case, and it will have an opportunity to address such . 0000017831 00000 n The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Suite 101 That may be the best way to protect you, the fan, from StubHub. Privacy Policy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sorry but that's how it is. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. The Legal Department has 60 days after receiving your Notice of Dispute to resolve your claim. Did you find it helpful? The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. StubHub gets a lot activity from users on Facebook than it does on Twitter. Help us improve this article with your feedback. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Submit your case! Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Go to solution Dispute Cancellation Fee Hello, My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Attn: Litigation Department 0000003771 00000 n No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute (Notice). This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Dear sir/madam, I am writing to request an investigation of the following; Dispute 1. Is there any type of fee to cancel a listing that has not sold? Its possible that someone with an identical problem has posted for help before. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. 0000048135 00000 n Never, never, never list on multiple sites unless you have software to manage your tickets. Daphne, AL 36527 Birmingham, Alabama 35203 Read on to get the help you need to contact StubHub. 8, Ch. We are changing the way you register and sign-in to the StubHub Community. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Design hb`````e```_ Go to 'My tickets' then Orders in each one to see if you bought tickets. StubHub Notice of Dispute. Poor customer service is the biggest pet peeve to DoNotPay. C4[(\ 4 if you have questions about listing tickets. Rap/Hip-Hop music is the type of sound that comprising the hip hop genre. My Listings. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Your email address will not be published. Industry: Employment Services , Services to Buildings and Dwellings , Other Support Services , Semiconductor and Other Electronic Component Manufacturing , Other Specialty Trade Contractors See All Industries, General Freight Trucking , Lessors of Real Estate , Business Support Services , Employment agencies, Help supply services, Building and office cleaning services, Packaging and labeling . 0000002979 00000 n I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Pro tip: Each number appears to go to a different department. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Luckily, weve compiled (and tested!) My Sales. If you still wish to file a complaint, fill out their notice of dispute form and mail it StubHub's legal department. https://omegle.onl/. All Rights Reserved. For obvious reasons, this isnt usually a satisfying compensation. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Industry: Utility System Construction , Other Heavy and Civil Engineering Construction , Other Specialty Trade Contractors , General Freight Trucking , All Other Telecommunications See All Industries, Highway, Street, and Bridge Construction , Water, sewer, and utility lines, Heavy construction, nec, Wrecking and demolition work, Excavation work, Special trade contractors, nec, Trucking . to check out everything we offer. You will enter your community username and new password and done! StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Tel: 205.795.6588 I ordered tickets but can't view them online even with the access code. Fax: 205.328.7234, 603 Duling Avenue . Bite the bullet , pay the penalty, move on. 57 0 obj <> endobj xref 57 26 0000000016 00000 n We know your first point of inquiry is whether or not StubHub issues refunds in the first place. I read somewhere that if you dispu vshare te a StubHub charge, they will lock you out of your account until it's dropped. 21, et. When you transfer tickets on Ticketmaster, it generates an email that indicates that the tickets have been forwarded. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. It is derived from the folk poets of West Africa, Caribbean-style toasting and American Blues and Jazz sounds. Cookie Notice I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. We use cookies to make wikiHow great. 2875 Michelle Dr., Ste. 0000001008 00000 n and our 0000017307 00000 n If you buy through links on our site, we may earn a commission. 0000001764 00000 n Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. A Notice to StubHub should be sent to StubHub Inc., Attn: Litigation Department, Re: StubHub Notice of Dispute, 199 Fremont Street, 4th Floor, San Francisco, CA 94105 United States. 0000007066 00000 n These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Rap/Hip-Hop Tickets- Hip-Hop Over to the Show! The card cost $500/year to have and has excellent purchase protection. Doesn't matter that it was an unintentional human mistake. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. You will enter your community username and new password and done! Account number of identifier. 199 Fremont Street, 4th Floor DoNotPay can be by your side during the process and help you sue any company in small claims court. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Use of this website signifies your agreement to our. Your account will stay inactive untilyou: Did you find it helpful? It took 7 weeks for them to get back to me outside the 30 day window it states on their guideline policy. You may send a copy to StubHub at the following address: StubHub, Inc. c/o National Registered Agents, Inc., 2875 Michelle Dr., Ste. All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought. HVn1+9x,R-@C-S}k":(%ERA0h!>mnaq./wej]_>e82ea8|w>i,7_x0x6[b8/)DQK8a yN&9v^ '].i}wonpl4 R -tS QFdjr@_ TOx`r K Because of this, it isnt up to StubHub to refund your tickets they do not sell them. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Are You Having Trouble Getting in Touch With StubHub? Suite 1800 Financial Center I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Recently, I wrote for Lawfare about Sen. Dick Durbin (D-IL)'s new STOP CSAM Act bill, S.1199.The bill text is available here.There are a lot of moving parts in this bill, which is 133 pages long. The Court reasoned that the checkout process on the website put Plaintiffs on constructive notice of the arbitration agreement. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. 0000005342 00000 n Reddit and its partners use cookies and similar technologies to provide you with a better experience. The company does have something they term FanProtect Guarantee in its User Agreement. V~>Wpu( `^8A@*$'+LUx UjP0U6UC`~@ ET.dPJ!(qmuRpL/=3@xrtn"L3|HP@ JC%Y!mA-' b&K0B\pIk=v'G_5{G.ugCz~Cn5/\}e j^JNBj|O. hbbbd`b``. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Danielle is the author of this solution article. HVn1W0\6quVGX{)oYJuOOno|w[9P7? +z;n{8@a~L@~0iid\a8$1`jih_|W0x]'4 Like others, I filed for a Notice of Dispute via certified mail to StubHub. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"